General terms of sale for products and services offered by Alphafood srl

- Purchase methods

- Payment methods

- Delivery methods and costs

- Right of withdrawal

- Warranties

- Privacy

- Complaints

- Applicable law

Description of the initiative and consumer information

The initiative is an online sale dedicated to customers of the Alphafood.it online shop. The offer and sale of products through the Alphafood.it website are governed by the following General Terms of Sale. The General Terms of Sale are formulated in accordance with regulations on contracts concluded outside commercial premises and in particular as provided by Legislative Decree no. 206 of September 6, 2005, Consumer Code, and subsequent amendments.

The products presented are offered by Alphafood srl, with registered office at Strada XV Z.I., 28, 95125 Catania (CT), Italy | VAT number / Tax Code / Business Register 06006420878, email address alphafood@pec.it.

Acceptance of the general terms of sale

By placing an order in the manner provided, the Customer declares that they have read all the information provided during the purchase procedure and fully accept the General Terms of Sale. Alphafood Srl reserves the right to modify the General Terms of Sale by providing notice on this page of the website. The applicable General Terms of Sale are those in force at the time the order is placed. Any modification will be effective after publication on the website.

Once the online purchase procedure is completed, the Customer will print or save an electronic copy and in any case retain these general terms of sale, in compliance with the provisions of articles 49 et seq. of Legislative Decree no. 206/2005 on distance selling.

Purchase methods

The Customer can only purchase products present in the Alphafood electronic catalog at the time the order is submitted, viewable online at https://www.alphafood.it/, as described in the relevant information sheets. It is understood that the image accompanying the descriptive sheet of a product may not be perfectly representative of its characteristics but may differ in color, dimensions, or accessory products shown in the figure. All information supporting the purchase is to be understood as simple generic informational material, not referable to the actual characteristics of an individual product.

Products are offered at the price indicated on the website on the date the order is placed. Prices are to be understood as inclusive of VAT, which will be shown in detail on the invoice issued for the purchase of the product. Prices do not include shipping and delivery costs, which are displayed before sending the order in the shopping cart and on the payment confirmation page, as well as specified in the order confirmation email sent to the Customer.

We always strive to ensure the accuracy of information published on the website, but the breadth of the catalog and the amount of information it contains involve the possible risk of a technical issue that generates an incorrect sale price by error. We therefore reserve the right to cancel the order in case of incorrect publication of a price; our Customer Service will take care to notify the Customer and provide them with the correct information.

The steps for placing the order and completing the purchase contract are clearly shown in the sequence of website pages through explanatory texts and graphics. In particular, it is important to review the information on withdrawal, which can be saved and printed at any time. Before sending the order, it is possible to correct any data entry errors.

Correct receipt of the order is confirmed by Alphafood through an automatically generated email response, sent to the email address provided by the Customer. This confirmation message will include the date and time of order execution and a "Customer Order Number," to be used in any further communication with Alphafood. The message reproduces all data entered by the Customer, who undertakes to verify its accuracy and promptly communicate any corrections, according to the methods described in this document.

In case of non-acceptance of the order, Alphafood guarantees prompt communication to the Customer.

Payment methods

Credit card

The payment system currently accepts cards from the Mastercard, Visa, and Maestro networks; PostePay cards are included but Visa Electron cards not enabled for online payments are excluded. In cases of merchandise purchase with credit card payment method, the transaction will be authorized at the time of order.

In case of order cancellation, either by the Customer or in case of non-acceptance by Alphafood, after payment has already been made, an invoice and credit note will be issued for reversal. The credit note refund will be made via bank transfer or credit card payment reversal.

Alphafood reserves the right to request additional information from the Customer, such as a landline phone number, or the submission of copies of documents proving ownership of the card used. In the absence of the requested documentation, Alphafood reserves the right not to accept the order.

At no time during the purchase procedure is Alphafood able to store information relating to the purchaser's credit card, transmitted via protected connection directly to the website of the banking institution that manages the transaction. No Alphafood computer archive will store such data. In no case can Alphafood therefore be held responsible for any fraudulent and improper use of credit cards by third parties when paying for purchased products.

PayPal

By choosing this option, you will be redirected to the PayPal website to complete the transaction. Currently, only PayPal payments from Italian PayPal-verified accounts are accepted. At the time of order, PayPal will immediately charge the amount related to the purchase made.

Advance bank transfer

In case of payment by advance bank transfer, shipment of the ordered items will only occur upon actual crediting of the amount due to the Alphafood bank account. The Customer must make a bank transfer corresponding to the amount specified in the order confirmation with the following details:

Payee: Alphafood Srl

Credit Institution: Banca Agricola Popolare di Sicilia

ABI 05036 CAB 17100 CIN L

IBAN: IT47P0503616900CC0451302982

Reference: order number indicated on the page and in the order confirmation email.

Delivery methods and costs

For each purchase made, Alphafood issues a payment receipt.

To request an invoice, an express request must be made to the email address.

Attention: carefully verify the data entered in the "billing address" field. It is not possible under any circumstances to modify such data once the order has entered the shipping process. The invoice will be made out to the address entered in the billing field at the time of purchase and it will not be possible to make out the invoice to a different name or address. No changes to the invoice will therefore be possible.

Delivery costs are borne by Alphafood, except for a contribution of €9.90 and any additional shipping cost contributions, explicitly shown at the time the order is placed. Payment for the merchandise by the Customer will be made using the method chosen at the time of order. Nothing more is owed by the Customer beyond the order total.

The availability of products for sale is limited to the availability of the products themselves and is a condition for the validity of offers. In case of stock depletion, even temporary, Alphafood has the right to refuse the customer's purchase request through formal communication by email, which may also indicate any substitute products available. Unless the customer requests to purchase a product to replace the depleted one, Alphafood will refund any amounts already paid by the Customer as soon as possible and in any case within 14 days from the date the order was cancelled.

If the Customer chooses the standard shipping service, the requested products will be delivered within 5-7 business days.

Unless explicitly indicated by Alphafood customer service, delivery is understood to be at street level. At the time of delivery of the goods by the courier, the Customer is required to check:

• that the number of packages being delivered corresponds to what is indicated on the accompanying invoice;
• that the packaging is intact, not damaged, wet, or otherwise altered, including in the closing materials such as adhesive tape or metal straps.

Any damage to the packaging and/or product or mismatch in the number of packages or indications must be immediately contested, by noting a specific reservation on the courier's proof of delivery, for example "wet box."

Once the courier's document is signed, the Customer will not be able to raise any objection regarding the external characteristics of what was delivered.

Any problems concerning the physical integrity, correspondence, or completeness of the products received must be reported within 5 days of delivery, via email to alphafood.srl@gmail.com or by filling out the Returns and Refunds form.

Storage: in case of storage due to failed delivery or pickup, you will be contacted by phone to resolve the issue.

Right of withdrawal

Pursuant to articles 52 et seq. of Legislative Decree 206/2005, if the customer is a consumer, i.e., a natural person who purchases goods for purposes not related to their professional activity, they have the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except for the types of products for which this is expressly excluded, as provided by article 59 of Legislative Decree 206/2005, and subject to what is indicated in the following point 18.

To exercise this right, the customer must send Alphafood a communication to this effect within 14 days from the date of receipt of the goods. This communication must be made via email or by filling out the Returns and Refunds form.

Once the aforementioned withdrawal communication is received, Alphafood Customer Service will promptly communicate to the Customer the instructions on how to return the products, which must be sent back to the following address: Strada XV Z.I., 28, 95125 Catania (CT), Italy, without undue delay and in any case within 14 days of authorization.

The direct costs, packaging and shipping, of product return for right of withdrawal are borne by the Customer. If the product is picked up by an Alphafood courier, prices vary based on the weight of the items: 0-10 kg €15.00; 10-25 kg €20.00; 25-50 kg €30.00. In this case, shipping responsibility lies with Alphafood.

The customer may also make the return with a courier of their choice, but in this case the shipment until proof of receipt at Alphafood warehouses is under the complete responsibility of the Customer.

In case of damage to the returned product during transport not carried out by Alphafood couriers, Alphafood will notify the customer of the incident within 5 business days of receiving the return at its warehouses, to allow the Customer to promptly file a complaint against the courier they chose and obtain reimbursement for the value of the damaged product. In this event, the product will be made available to the customer and the withdrawal request will be cancelled simultaneously.

Alphafood is not responsible in any way for damage or theft/loss of goods returned with shipments managed by the customer's courier.

The right of withdrawal is in any case subject to the following conditions: the right applies to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product, such as accessories.

The purchased item must be intact and returned in its original packaging, complete in all its parts, including packaging and any documentation and accessory equipment, such as manuals. To limit damage to the original packaging, we recommend placing it in a second box. In all cases, avoid placing labels or adhesive tape directly on the original product packaging.

Alphafood will refund the customer the full amount already paid, net of direct return costs if the products are not returned directly by the Customer, within 14 days of receiving the withdrawal communication, via bank transfer. It is the customer's responsibility to promptly provide the bank details on which to obtain the refund, IBAN code of the account of the invoice holder.

Alphafood will make the refund after receiving the products at its warehouses.

The right of withdrawal is completely forfeited, due to lack of the essential condition of integrity of the item, packaging and/or its contents, in cases where Alphafood ascertains:

• the opening of the seal, occurring after delivery, of sealed audio or video recordings or computer software;
• the absence of integral elements of the product, such as accessories, components, or manuals.

In case of forfeiture of the right of withdrawal, Alphafood, with registered office at Strada XV Z.I., 28, 95125 Catania (CT), will provide the relevant communication by email. The product will remain available to the Customer at the Alphafood warehouse for a period of 30 days from the date the registered letter is sent.

After this period, the product will be disposed of without further notice.

Warranties

All products sold by Alphafood are covered by the manufacturer's conventional warranty and by the 24-month warranty for defects of conformity, pursuant to articles 128 et seq. of Legislative Decree no. 206/2005. 206/2005. To benefit from warranty assistance, the Customer must keep the invoice/virtual receipt or delivery note that they will receive by email or at their address along with delivery.

The manufacturer's conventional warranty is provided according to the methods illustrated in the documentation present inside the product packaging. If, following intervention by an Authorized Service Center, the defect should not be covered by the manufacturer's conventional warranty, the Customer will be charged any verification and restoration costs required by the Authorized Service, as well as shipping costs, if incurred by Alphafood.

The 24-month warranty pursuant to articles 128 et seq. of Legislative Decree no. 206/2005 applies to products that have a defect of conformity, provided that the product itself is used correctly, in accordance with its intended use and as provided in the attached technical documentation. This warranty is reserved for private Consumers, natural persons who purchase goods for purposes not related to their professional activity.

In case of defect of conformity, Alphafood provides, at no cost to the Customer, restoration of product conformity through repair/replacement or price reduction, up to contract termination. If, following intervention by an Authorized Service Center, the defect should not be a defect of conformity pursuant to articles 128 et seq. of Legislative Decree no. 206/2005, the Customer will be charged any verification and restoration costs required by the Authorized Service, as well as shipping costs if incurred by Alphafood.

Replacements in case of DOA, Dead On Arrival, product not working upon delivery, occur only if expressly provided by the manufacturer. The replacement or repair times for the product depend exclusively on the manufacturer's policies.

If, for any reason, it is unable to return to its customer a product under warranty, restored or replaced, Alphafood may proceed at its discretion to return the full amount paid or replace it with a product of equal or superior characteristics.

No damages can be claimed from Alphafood for any delays in carrying out repairs or replacements.

In cases where the application of warranties requires the return of the product, the item must be returned by the Customer in its original packaging, complete in all its parts, including packaging and any documentation and accessory equipment, such as manuals and accessories. To limit damage to the original packaging, we recommend, when possible, placing it in a second box. In all cases, avoid placing labels or adhesive tape directly on the original product packaging.

Privacy

The data controller is Alphafood. The Controller is independent and implements the processing necessary to pursue the purposes in accordance with Legislative Decree no. 101 of August 10, 2018, which implemented EU Regulation 2016/679, GDPR.

Complaints

Any complaints should be addressed to Alphafood.

For any information, you can contact:

Alphafood srl

Registered office: Strada XV Z.I., 28, 95125 Catania (CT)

Phone: +39 3202846760

Applicable law

The sales contract between the Customer and Alphafood is understood to be concluded in Italy and governed by Italian Law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, territorial jurisdiction is that of the court of reference of their municipality of residence; in all other cases, territorial jurisdiction is exclusively that of the Court of Alphafood S.r.l.